Gayle graduated from the University of Alabama at Birmingham where she received a Marketing degree. Initially, she worked in Marketing for a Finance company, but her career in Customer Service began when she re-entered the workforce after having children as a school photographer for Lifetouch Photography, transitioning later into a Service Center Role where she started with one phone and forty-five voicemails.
One year later, she was handling all Customer Service for Territory Managers at Lifetouch Photography for one-third of the USA, the escalation service for their National Call Center, and she took over the Customer Service department for their Chico, CA Service Center, where she grew the department to 8 agents. She remained there until their Service Centers were closed due to a buyout from another company.
In 2019, Gayle became Manager and helped build the Call Center for Republic Immobilization Services of NYC (RISNYC), a part of the REEF Technology Parking Network, where she handled multiple campaigns, US Lots, and Flowbird during the COVID downtime. She remained there until joining RISETEK Global.
Gayle believes that Customer Service agents on the front line are the real measure of success for any company manages with that perspective always in mind. She feels that a Call Center is never just a group of agents, but rather a collection of unique individuals that support each other. Her favorite part of her work is helping people advance in their careers, and helping others grow into positions where they can succeed.
Gayle is married with 4 children. Her family is her life. She plays competitive billiards, loves to kayak, and spend time with her kids.
Welcome to the team, Gayle!
Gayle Cathey
Director of Call Center Services
Gayle supervises all center-related activities, coming to RISETEK with a wealth of knowledge on managing call centers and nearly a decade of experience in the customer service industry. She believes that Customer Service agents on the front line are the real measure of success for any company and manages with that perspective always in mind. She feels that a Call Center is never just a group of agents but rather a collection of unique individuals that support each other. Her favorite part of her work is helping people advance in their careers and helping others grow into positions where they can succeed.
