Customer Support Center

RISETEK
5
Solutions
5
Customer Support Center

RISETEK’s World-Class Customer Care

We provide quality support to your valued clients, whether you need 24 hours a day, specific times per week, or after-hours support. Your calls are handled professionally by dedicated service operators trained to your specifications to handle your client calls.

Quality Support to Your Valued Clients

Our Customer Support Center is an added service included with all our programs. We have around-the-clock support to assist with questions such as how to make a payment for a booted vehicle, how to pay for parking, and how to pay for a parking ticket.

RISETEK uses an all-in-one cloud center solution for inbound and outbound calls that allows us to customize call scripts specific to your program. Each client receives a dedicated call center number to ensure that we answer customer questions accurately and efficiently according to your custom script.

What Makes Us Unique

We work with each of our clients individually to establish their program specific policies and procedures, and utilize custom scripting.
Each Customer Care Representative goes through comprehensive Customer Service Training to prepare them to effectively assist each customer.
Unique toll-free phone numbers are assigned to each client’s operation to properly inform our Customer Care Representatives of the call origin.
All interactions are monitored and recorded to ensure a high standard of quality and to provide supporting documentation for our clients.
Detailed reporting is provided to all of our clients on the performance of our Customer Care Center for complete transparency.