Self-releasing boots overcome many of the drawbacks of the traditional boot. Self-releasing boots have electronic locks that can be released when the customer enters the proper code. Self-releasing boot companies typically provide the customer with a couple of payment options. Customers can call a 24/7 call center to make payment, receive instructions and receive the boot release code. Web payments are also an option for customers who will receive a release code along with their payment receipt via email/text.
Customers who have been lucky enough to be booted with a self-releasing device can typically make payment, remove the boot and be on their way in a few minutes. While having your car booted is never going to be an enjoyable experience, lessening your wait time to remove the boot by hours is definitely preferred. Self-releasing boots have immense value in specific areas. They provide a safer process for both customer and employee, reduce the potential for a negative customer-employee confrontation during the boot removal process, and lower the possibility of spreading COVID.
The current labor market resulting from the pandemic also makes self-releasing boots a more attractive option for parking directors. The challenge of finding employees, particularly ones willing to perform boot removal, hinders effective staffing of parking enforcement programs. The dramatic increase in wage rates also tilts the economics of traditional booting programs. If a parking program can save two to six hours of payroll by choosing self-releasing boot technology over traditional boots the math becomes very attractive.
When considering a self-releasing boot company, consideration should be made how the company can further enhance the performance of your enforcement program. Data analytics tools are also available to assist in increasing the effectiveness of your booting program. Software that tracks citation, mobile payment, smart meter, and license plate recognition (LPR) data can help you target and refine your booting efforts to optimize results. In 2019, we were awarded the contract for New York City’s booting program, which boots over 120,000 vehicles yearly, and as a result, they realized a 30% increase in the program performance after employing a company utilizing data analytics.
If your parking program is not currently utilizing booting as a tool and is looking for ways to increase compliance and program revenues, it may be time to investigate the use of self-releasing booting and advanced data analytics to improve your parking enforcement efforts. Cities typically do not let property, business, or sales taxes go uncollected, so why allow parking citations to go unpaid and eventually get written off?